Need help getting a wire buried or a box covered? We will submit a cleanup request with the respective providers and track it until the issue is resolved. Like everything with providers, nothing happens overnight. We will continually follow-up with the provider until your request is fully resolved so you don’t have to.
This is a free service if:
Broadband Planning negotiated your agreement
Broadband Planning works with your entire management company
Repair Request:
Broadband Planning has transitioned to a new repairs portal to serve you more efficiently.
If this is your first time logging into the new portal, please create an account to get started and submit a repair ticket. You will only need to create an account once.
Click the Repair Request link.
Select "New User? Sign Up."
Enter your email address and activate your account using the confirmation email.
Create your password.
Sign in, go to Tickets > Add Ticket, complete the required information, and click Submit.
If you are having difficulty creating an account or ticket, please contact our Client Services team by clicking here. Once we receive your message, we will reply within 1-2 business days. Please do not send multiple emails as that will slow down the process. Thank you and we look forward to serving you!
Knowledgebase / FAQ:
Visit our knowledge base to browse through our collection of articles, user guides, and FAQs about broadband repair requests.
DISCLAIMER
Submission of repairs to providers does not guarantee successful repair as we are not an affiliate of the providers. Please note the process for repair can take several months.